Refund & Returns Policy

Last updated: September 25, 2026

At OREELUX, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, this policy explains when and how you can request a return or refund.

1. 30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition as when you received it

• Be unworn or unused

• Have its original tags attached, where applicable

• Be in its original packaging

• Include your receipt or other proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, contact us at:

oreeluxstore@gmail.com

Please include your order number and a brief description of the reason for your return.

Do not send your item back before contacting us and receiving return instructions.

Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions, including the return address and any other information required to complete the return.

Items returned without first contacting us may not be accepted.

3. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

If your item is defective, damaged, incorrect, or otherwise arrives with an issue, please contact us before returning it so that we can review the problem and provide the appropriate instructions.

For returns due to a change of mind or other reasons not caused by an error on our part, return shipping costs may be the responsibility of the customer, subject to applicable law.

Please do not send returns to the address shown on your original package unless OREELUX specifically instructs you to do so.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, incorrect, or with missing parts or accessories, contact us at oreeluxstore@gmail.com as soon as possible.

Please provide your order number and, where appropriate, clear photographs or video showing the issue.

We will review the issue and work with you to determine the appropriate resolution.

5. Non-Returnable Items

Certain products may not be eligible for return because of health, safety, hygiene, customization, or other applicable reasons.

These may include:

• Perishable goods

• Personalized or custom-made products

• Certain beauty or personal-care products where applicable

• Products that cannot be returned for hygiene or safety reasons once opened or used

• Hazardous materials, flammable liquids, or gases

• Gift cards

Sale or promotional items may also have specific return conditions where applicable.

If you are unsure whether your item is eligible for return, contact us before sending it back.

6. Exchanges

We generally do not process direct exchanges.

If you would like a different product, size, color, or variant, the fastest option is usually to request a return for the original item and, once the return is approved, place a new order for the replacement item.

7. European Union — 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your order, without providing a reason, subject to applicable legal exceptions.

This statutory right is separate from our additional 30-day return policy.

To exercise your EU right of withdrawal, contact us at:

oreeluxstore@gmail.com

Please contact us within the applicable 14-day period. We will then provide the appropriate instructions for returning the item.

Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be waived under applicable EU or national law.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Approved refunds will be processed within 10 business days. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing time, contact us at:

oreeluxstore@gmail.com

9. Refund Amount

Unless otherwise required by applicable law, refunds are limited to the amount paid for the eligible returned item.

Original shipping charges, return shipping costs, duties, taxes, or other charges may be handled according to the circumstances of the return and applicable law.

For EU consumers exercising a statutory right of withdrawal, refunds will be handled in accordance with applicable EU consumer-protection requirements.

10. Order Issues and Missing Packages

If your order has not arrived within the estimated delivery period, appears to be lost, or you believe there is another issue with your shipment, contact us at:

oreeluxstore@gmail.com

Please include your order number so that we can review the shipment and assist you.

11. Contact Us

For questions about returns, refunds, or your order, contact OREELUX:

Email: oreeluxstore@gmail.com

Please contact us before sending any product back. We will provide the appropriate return instructions for your specific order.