Frequently Asked Questions (FAQ)

How long does shipping take?

Most orders arrive within 7–15 business days, depending on your location.

Do you offer free shipping?

Yes. Eligible orders qualify for Free Shipping. Any shipping fees will be shown at checkout.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number via email.

What payment methods do you accept?

We accept secure payment methods available at checkout, including major credit/debit cards and other supported payment options.

Can I return an item?

Yes. Please refer to our Refund Policy for return eligibility and instructions.

What if my package is delayed?

Shipping delays can occasionally occur due to customs or carrier issues. If your order is significantly delayed, contact our support team and we'll assist you.

My order arrived damaged. What should I do?

Please contact us within 7 days of delivery with photos of the damaged item, and we'll help resolve the issue.

How can I contact Oreelux?

You can reach us anytime at support@oreelux.com, and we'll respond as soon as possible.

Is my payment information secure?

Absolutely. Your payments are processed through secure, encrypted payment gateways. Oreelux does not store your payment details.

Do you ship internationally?

Yes! We currently ship to many countries, including the United States, United Kingdom, Canada, Europe, and Australia, with plans to expand to more locations.