Shipping policy
Shipping Policy
At OREELUX, we're committed to delivering your order safely and reliably. We work with shipping and fulfillment partners to provide international delivery to customers around the world.
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time is separate from the delivery time listed below.
Estimated Delivery Times
Delivery times are estimates and begin after your order has been processed and shipped.
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 6–12 business days |
| Germany | 7–15 business days |
| Spain | 7–15 business days |
| Other European Union destinations | 7–15 business days |
| Canada | 8–15 business days |
| Australia | 8–18 business days |
| Other international destinations | 10–20 business days |
These delivery estimates do not include the 1–3 business days required to process your order.
Actual delivery times may vary depending on the destination, customs processing, weather conditions, carrier operations, public holidays, or other circumstances outside our control.
Shipping Costs
Free shipping is available on eligible orders.
If shipping charges apply to your order, the available shipping options and applicable fees will be displayed at checkout before you complete your purchase.
Shipping availability and costs may vary depending on the destination, product, order size, or fulfillment location.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.
You can use the tracking number to monitor your shipment's progress.
Please allow some time for tracking information to become active after your order has been shipped.
Customs, Duties, and Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country and applicable laws.
If applicable, these charges may be collected by the carrier or relevant customs authority.
Any customs duties, import taxes, or other charges that are not included in the order total at checkout are the responsibility of the customer, unless otherwise stated by OREELUX or required by applicable law.
Customers are responsible for providing accurate information required for customs clearance where applicable.
Delivery Delays
We work to meet the estimated delivery times provided above, but unexpected delays can occur.
Delays may result from:
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Customs processing
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Carrier delays
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Severe weather
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Public holidays
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Incorrect or incomplete address information
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High shipping volumes
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Other circumstances outside our reasonable control
If your order is delayed beyond the estimated delivery period, please contact us so we can help review the shipment status.
Incorrect or Incomplete Shipping Address
Please carefully check your shipping information before completing your order.
OREELUX is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an address error shortly after placing your order, contact us at:
We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Lost or Damaged Packages
If your package arrives visibly damaged, please document the damage where possible and contact us at:
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can review the tracking information and work with the relevant carrier where applicable.
For shipping issues, please contact us as soon as reasonably possible after the expected delivery date.
Delivery Address and Failed Delivery
Customers are responsible for providing an accurate and complete delivery address.
If a package cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, or other circumstances attributable to the customer, additional shipping or reshipping costs may apply.
Need Help?
If you have questions about your order or shipping, please contact our customer support team:
Email: oreeluxstore@gmail.com
We're happy to help with questions about your order, tracking information, and delivery status.
Thank you for shopping with OREELUX. We appreciate your trust and look forward to serving you.